We always want our customers to pay on time as delay in payment can impact your credit score and make you ineligible for future loans. We help you make payment on time by delivering payment reminders as follows:
- You will be sent automated payment reminders when you approach our due date. These reminders are aimed at helping you pay on time.
- If in case you miss making payment on due date, you will be called by our contact center team for payment reminders and to help you with making online payments.
- For cases where customer is not reachable or his/her account remains unpaid for long time, then a dedicated field team may choose to visit the customer’s address for delivering the payment reminder message.
Kindly note that we always call only on your registered mobile number and visits (if any) happen only on the address as shared by you during the loan application process. All payment reminder calls & visits happen strictly between 8 am to 7 pm on all days. We also ensure to send an SMS intimation before field visit.
You will be receiving automated email & SMS before your EMI date on your registered email id & mobile number. Being said that, due to technical or network issues, if any EMI reminder is not delivered to you, then you need to ensure that you still repay your EMI on time, as the EMI schedule and details are already shared with you at the time of loan approval by way or Sanction Letter & Agreement. Non-receipt of EMI reminders cannot be cited as a reason for late payment/non-payment of EMI’s.